Terms & Conditions

Terms and Conditions

Berry Red is a trading name of Berry Red Limited.

By placing an order it is assumed that you agree to our terms and conditions. 

The Berry Red website is for non-commercial use only.

If you wish to clarify this or any other of our terms and conditions please don't hesitate to contact us through the contact us page of this web site.

Privacy policy

We only use your details for processing your order and will not pass them on to any third party.

Cookies are used to assist the basket whilst you shop on our site. They do not contain any personally identifiable information and expire automatically.

Acceptance of your order

The display of any of our products on our website is not an offer to sell, and we at Berry Red shall be under no obligation to supply goods, until a contract is entered into through payment being accepted and the product being in stock.

If you place an order with us, this will be your agreement to place an order to purchase our products at the specified price.

Upon receipt of your order we will e-mail an acknowledgement to you as soon as possible.

Provided the goods are in stock, available at the specified price, and your payment has been approved they will be dispatched within two working days.

If the items are out of stock we will inform you by e-mail of the next expected delivery date.

No other product will be sent in its stead without your consent.

If you do not respond to our e-mail detailing the unavailable items then the rest of your order will be processed and dispatched in the normal way.

Product Returns

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of delivery.

On receipt of your purchase you must e-mail us within three working days to notify us of your intention and to obtain a returns number.

A full refund or exchange will only be given when we have received the returned goods.

Items must be undamaged, and unused and in the original packaging.

We can only credit a refund to the original purchasers card.

The cost for returned goods are the customers responsibility except for damaged, faulty or incorrectly supplied goods.

We are unable to accept returns of items especially made or cut to order.


All prices stated are inclusive of VAT where applicable. Where delivery is to a VAT exempt country, VAT will not be charged.

Payment can be made securely online.

If you wish to pay by another method please contact us by using the contact us page and we will try to oblige.

All on line payments will be subject to validation checks by the card issuer and processed using a secure server.

For security purposes no card details are retained by Berry Red but go straight to the bank processing the transaction when you make your purchase.

We only trade in pounds sterling regardless of the country of origin of the purchasing card.

The Berry Red website

We have set up our website to be as user friendly and easily accessible as possible.

We cannot guarantee that the site will run uninterupted or without errors.

We also cannot guarantee that this website will be free from viruses, bugs or be compatible with any other software.

We do not guarantee that our goods are identical to those shown in the pictures.

Colours, design, shape, and size may vary slightly from those shown.

We cannot be responsible for the colour variations between the original photograph displayed on our website and the users own monitor.

We reserve the right to alter/make changes to our website at any time.

These may include removing products, updating products or information, which may include price updates.


Berry Red own this website and all of its content.

Copying any part of this site without prior permission or consent is strictly prohibited.