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Delivery

We aim to despatch your goods as soon as possible after receiving your order. This can be the same day but is generally within 2 days. If your order is especially urgent please contact us by phone.

If we are unable to supply any item within a reasonable timeframe we will let you know as soon as possible and remove that item from your order and deduct the cost of that item from the total charge.

If we are temporarily out of stock of any item and expect a short delay we will send the rest of your order as soon as possible and send any outstanding item as soon as that item is back in stock. No extra charge will be made for extra deliveries.

Payment will not be taken until part or all of your order is despatched to you. Full payment for your whole order will be taken when any part of you order is despatched.

If an item is shown as 'Due back in stock shortly', this means that although we do not have the item in stock for immediate despatch it will be available shortly and can be ordered on that basis. 

Delivery is charged at £4.95 for UK delivery addresses on all orders under £50.  

Delivery to the UK is FREE for orders over £50.

Where possible we use the Royal Mail for delivery. Some items will be delivered by Parcelforce and may require a signature.

We cannot accept liability for delays in delivery resulting from circumstances outside our control.

Non-UK Delivery

Delivery to Europe is charged at £15.00*

Delivery outside Europe for those countries for which this service is available is charged at £25.00*

*subject to certain weight and size restrictions, Should your order exceed these we will contact you to discuss the delivery options available.

If a delivery option is not made available at the checkout for the country to which you would like a delivery please contact us by phone or email to discuss delivery options.

Returns and exchanges

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of receipt.

Please email us to let us know that that you are returning goods for refund or exchange. You do not need a special returns number but please make sure you enclose your order number or name and address details to ensure we identify you correctly as the sender.  

A refund or exchange will be made on receipt of the returned goods. Items must be undamaged, and unused and in the original packaging. We can only refund to the original purchaser’s card.

The delivery cost of returned goods is the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.

We are unable to accept returns of items specially made or cut to order.

Recycling Electricals

If you are buying a new electrical item, we will recycle your old one for free. Just pop your old item (this must be a like for like item) in the post and send to our return address. We will then ensure your item is recycled.

 

Delivery

Standard Delivery is charged at £4.95 per UK Mainland delivery address unless otherwise stated with the product description. For items of furniture requiring a 2 man courier delivery a surcharge of £50.00 will apply. The charge for delivery to other countries can be found at the checkout.

We aim to deliver your goods as soon as possible after ordering, to the delivery address, and person of your choice, provided we have credit/payment clearance.

We aim to dispatch your goods within two working days provided we have your order in stock.

Delivery of some items is by courier and may require a signature.

Delivery dates are given with the best intentions.

We accept no liability for any delay resulting from something which is the responsibility of the courier.

Returns and exchanges

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of delivery.

On receipt of your purchase you must e-mail us within three working days to notify us of your intention and to obtain a returns number.

A full refund or exchange will only be given when we have received the returned goods.

Items must be undamaged, and unused and in the original packaging.

We can only credit a refund to the original purchasers card.

The cost for returned goods are the customers responsibility except for damaged, faulty or incorrectly supplied goods.

We are unable to accept returns of items especially made or cut to order.

- See more at: http://childrens-art.co.uk/terms-and-conditions#sthash.Ha09oqoY.dpuf

Delivery

Standard Delivery is charged at £4.95 per UK Mainland delivery address unless otherwise stated with the product description. For items of furniture requiring a 2 man courier delivery a surcharge of £50.00 will apply. The charge for delivery to other countries can be found at the checkout.

We aim to deliver your goods as soon as possible after ordering, to the delivery address, and person of your choice, provided we have credit/payment clearance.

We aim to dispatch your goods within two working days provided we have your order in stock.

Delivery of some items is by courier and may require a signature.

Delivery dates are given with the best intentions.

We accept no liability for any delay resulting from something which is the responsibility of the courier.

Returns and exchanges

If for any reason you are not entirely happy with your purchase you can return it to us either for exchange or refund within 7 days of delivery.

On receipt of your purchase you must e-mail us within three working days to notify us of your intention and to obtain a returns number.

A full refund or exchange will only be given when we have received the returned goods.

Items must be undamaged, and unused and in the original packaging.

We can only credit a refund to the original purchasers card.

The cost for returned goods are the customers responsibility except for damaged, faulty or incorrectly supplied goods.

We are unable to accept returns of items especially made or cut to order.

- See more at: http://childrens-art.co.uk/terms-and-conditions#sthash.Ha09oqoY.dpuf